Cancellation Policy
It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments are subject to the following terms:
• You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.
• Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).*
• If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
• Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
• As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking.
*More than 2 consecutive reschedules is subject to 100% charge of the scheduled service.
Refund Policy
THE KINHOUSE TEAM TAKES PRIDE IN PROVIDING EXCEPTIONAL SERVICES AND CUSTOMER CARE.
We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks (14 days) of the initial service.